Last updated: 2026-06-02
Thank you for shopping with Greenie. All prices on our site are listed in USD.
We currently ship to the United States, United Kingdom, Canada, and Australia. For other destinations, please email help@greeniegnt.com before placing your order.
Total delivery time has two parts:
You will receive a shipment confirmation email with a tracking number once your order ships.
| Method | Transit Time | Cost |
|---|---|---|
| Free Shipping | 12–21 business days | FREE (no minimum) |
| Standard Delivery | 8–12 business days | US$10.00 |
| Express Delivery (DHL) | 5–8 business days | US$30.00 |
Transit time is counted in business days from carrier pickup, not from the order date. Estimates are based on historical performance and may be affected by customs clearance, weather, or carrier delays.
A tracking number is emailed to you when your parcel ships. If tracking shows no movement for 7+ business days, please contact us at help@greeniegnt.com.
International orders (UK, AU, CA) may be subject to import duties or taxes assessed by your country's customs authority. These charges are the buyer's responsibility and are collected by the carrier on delivery.
Every order is shipped fully insured at no extra cost.
To correct a shipping address or cancel an order, email help@greeniegnt.com within 12 hours of placing your order. Once the parcel is with the carrier, we cannot change the address. If a parcel is returned to us as undeliverable, we will refund the order minus our outbound shipping cost.
For return eligibility and the refund process, please see our Return & Refund Policy.
HONG KONG HONGYU E-COMMERCE CO., LIMITED
FLAT 19B, 10/F, LIVEN HOUSE, NO. 61-63 KING YIP STREET, KWUN TONG, HONG KONG
Email: help@greeniegnt.com (we reply within 24 business hours)
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