Refund Policy

Last updated: 2026-06-02

We want you to love your Greenie pieces. If something isn't right, here's how returns and refunds work.

1. Return Window

You may request a return within 30 days of delivery.

2. Eligibility

• Items must be unworn, unwashed, and in original condition with tags and original packaging.
• Accompanied by proof of purchase (your order number).
• Not in the Final Sale / non-returnable categories (see Section 7).

3. Return Shipping Costs

• Defective, damaged, wrong, or quality-issue items: we cover return shipping. We will send a prepaid return label and replace the item or issue a full refund.
• Change of mind, size, or color (non-defective): the buyer is responsible for return shipping.

Any shipping fees you originally paid (for example, a Standard or Express upgrade) are non-refundable, except where the item was defective, damaged, or incorrect.

4. How to Return

1. Email help@greeniegnt.com with your order number, the item(s), and the reason.
2. We'll reply with return instructions (and a prepaid label for defective or wrong items).
3. Pack the item securely and ship it back. Please keep your tracking number.

5. Refunds

Once we receive and inspect your return (typically within 3–5 business days), we'll issue a refund to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post the refund.

6. Exchanges

For a different size or color, the fastest way is to return the original item and place a new order.

7. Final Sale / Non-Returnable Items

The following cannot be returned or refunded:

• Final Sale, clearance, or discounted items.
• Hygiene items once opened or worn (for example, socks and base / inner layers).
• Custom, personalized, or made-to-order items.
• Gift cards.

8. Damaged or Defective on Arrival

If your order arrives damaged or defective, contact us within 48 hours with photos of the item and packaging. We'll cover return shipping and send a replacement or full refund. (See also our Shipping Policy.)

9. Contact

HONG KONG HONGYU E-COMMERCE CO., LIMITED
FLAT 19B, 10/F, LIVEN HOUSE, NO. 61-63 KING YIP STREET, KWUN TONG, HONG KONG
Email: help@greeniegnt.com (we reply within 24 business hours)